We’re here to change the way business thinks about Customers & Profitability.
Customers are not just always changing what, when and whether they buy, but also how they choose. These changes are ever more frequent and less predictable. And every one of these changes creates risks and opportunities for future cash flow.
We are an innovative business support firm who help organisations to uncover the critical customer insights needed to manage these risks and identify these opportunities.
We call this thinking customer economics – it deals with all areas where a customer’s buying decisions meet your financial and other KPIs (e.g. margin, profit, enterprise value etc.).
Skill in understanding customer changes and translating this for organisational advantage can create a stream of quick wins as well as reveal how to best pursue new market opportunities.
This impact could be worth an extra 25%+ on next year’s profit or margin.